Shipping policy

At RealmTunes, we aim to process and deliver your order as quickly as possible.

Processing Time

Orders are processed and prepared for shipment within 3 business days after your order has been successfully placed and payment has been confirmed.

Business days do not include weekends or public holidays.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.

Estimated Delivery Time

After your order has been dispatched, our estimated shipping time is approximately:

10 business days worldwide

This means most orders are expected to arrive approximately 13 business days after the order is placed, including processing time.

Delivery times are estimates and may occasionally vary due to carrier delays, customs processing, weather conditions, high-volume periods, local delivery conditions, or other circumstances outside our reasonable control.

Any mandatory rights you may have under applicable consumer protection laws regarding delayed or missed deliveries are not affected.

Shipping Costs

Any applicable shipping charges will be clearly displayed at checkout before you complete your purchase.

Tracking

When tracking is available, tracking information will be sent to the email address provided with your order after shipment.

Please allow some time for tracking information to become active after the package has been handed to the carrier.

If your tracking has not updated for an extended period or you believe there may be an issue with your shipment, please contact us at realmtunesmusic@gmail.com.

Delayed Orders

Occasional delays may occur during international transportation.

If we become aware of a significant delay before your order has been dispatched, we may contact you with updated shipping information and any options available to you.

If your order has not arrived within a reasonable period after the estimated delivery date, please contact us at realmtunesmusic@gmail.com so we can investigate the shipment.

Where applicable law gives you additional rights in relation to delayed delivery, cancellation, or refunds, those rights will apply.

Lost or Damaged Packages

If your order appears to have been lost in transit or arrives damaged, please contact us as soon as reasonably possible at realmtunesmusic@gmail.com.

Please include your order number and, for damaged items, photographs of the product and packaging where reasonably possible.

We will investigate the issue and provide an appropriate solution, which may include a replacement or refund depending on the circumstances and applicable law.

Nothing in this policy limits any mandatory consumer rights relating to lost, damaged, or undelivered goods.

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If you notice an error in your shipping information, please contact us as soon as possible at realmtunesmusic@gmail.com.

We will make reasonable efforts to update the address before shipment, but changes cannot be guaranteed once an order has entered processing or has been dispatched.

If a package is returned because an incorrect or incomplete address was provided, additional shipping charges may apply before the order can be resent, where permitted by applicable law.

Customs, Duties, and Taxes

International orders may be subject to customs procedures, import duties, taxes, or other charges imposed by the destination country.

Where these charges are not collected at checkout, they may be collected by the relevant local authority or carrier upon import or delivery.

Any such charges are the responsibility of the customer where permitted by applicable law.

Customs processing may occasionally cause delays beyond our estimated delivery time.

Consumer Rights

This Shipping Policy does not exclude, restrict, or limit any mandatory rights you may have under applicable consumer protection laws.

Where applicable law provides greater rights regarding delivery, loss, damage, cancellation, or refunds, those legal rights will apply.

Contact

If you have any questions about shipping or your order, please contact:

RealmTunes
realmtunesmusic@gmail.com